International Customers

We accept orders from numerous countries around the globe. Please see MCM World for additional terms when ordering from outside the United States.

Payment Methods Accepted

We accept numerous payment methods. Please read and follow all of the terms for your chosen payment method carefully to ensure that your order can be processed as quickly as possible.

Visits by Appointment ONLY

We do not have a retail store showroom. We accept visitors BY APPOINTMENT ONLY. Please call at least 48 hours in advance of your arrival to schedule an appointment to sell coins to us or pick up your orders.

UNSCHEDULED VISITORS WILL NOT BE SEEN BY OUR STAFF.

Our Return Policy

The Company encourages you to examine your purchase immediately upon receipt, and call our toll free number at 1-800-362-9004 during Customer Service hours in the event of any issues or concerns.

Bullion Items and Final Sale Items – Non-Returnable, Non-Cancellable, Exchanges Only

1. The term "Bullion Items", for purposes of this provision, refers to ungraded silver, gold, platinum or palladium legal tender coins; and silver, gold, platinum or palladium bars or rounds; as well as any other item advertised or marketed by the Company as a "bullion item", prior to Customer purchase.
  2. The term “Final Sale Items” refers to any item that is marked as a Final Sale in its listing description at the time of purchase.
  3. Bullion Items and Final Sale Items may not be returned or cancelled for any reason, at any time, but in the event of a manufacturer's defect may be exchanged for the same item, within the Company's sole discretion, if otherwise available.

All Other Items – 30-Day Return Policy

1. For all purchases other than Bullion Items and Final Sale Items, you are entitled to return your purchase from the Company within 30 days of the ship date and receive a full refund of the purchase price, conditioned upon the following:
 
a. Products cannot be altered, and coins must be in their original coin capsules, and original packaging, complete and in saleable condition, as a condition of any return. If the product has been altered, is not in its original coin capsule, or is otherwise in unsaleable condition, the product will not be accepted for return or exchange; and
 
b. All documents and bonus items included with the product must also be returned; and ;
 
c. Returns must include a Return Authorization Number. This number can be obtained from our Customer Service Department by calling toll-free at 1-800-362-9004 during Customer Service hours; and;
 
d. If the product is not returned with all original packaging and bonus items, is incomplete, or is returned after the 30-day return period, or these conditions are not satisfied, the Company reserves the right not to accept the return or to accept the return subject to a 20% restocking fee, at the Company's sole discretion.
 
2. Refunds of non-bullion items are for the cost of product only, less any discounts or deductions actually taken off the product price; shipping and handling charges are not refundable, unless otherwise stated by the Company.
 
3. The Company will refund amounts owed to the customer in the same manner in which the original purchase was made, i.e., credit card purchases will be credited back to the credit card used. Any balance due and owing on a returned item will be deducted from the refunded amount prior to crediting the customer's account.
 
4. Beyond the 30-day return period, the Company is under no obligation to accept return of any product but may in its discretion do so pursuant to this policy.
 

This is the end of the Product Return Policy. This Agreement was last revised effective January 29, 2019.

Our Cancellation Policy

• Once an order for any bullion product is placed it may not be cancelled for any reason.
• Orders for Non-Bullion items may be cancelled by telephone only during normal business hours, provided the item(s) as not already shipped.
• The determination of what constitutes a bullion item and a non-bullion item will be at the sole discretion of ModernCoinMart.

Our Market Loss Policy

For all bullion orders placed through ModernCoinMart, your price at the time of purchase is locked in, and will not be changed or adjusted. Orders for bullion items may not be cancelled for any reason. In any circumstance that a bullion order is cancelled and refunded, the buyer is fully responsible for the full difference between the purchase price and current selling price. The buyer will also be subject to a 5% bullion cancellation fee. Any market gains on returns are the property of MCM.

MCM Price Beat Policy

We will beat any competitor's price that is on our approved list of competing websites. That list will change from time to time. eBay is not considered a competing site. Dealers that have been in business for only short periods of time, or if in our opinion they are relatively unknown in the industry, will also not qualify.

1. Price beat on bullion is at our discretion as prices change frequently and some sites are often out of date. Additionally, many dealers sell products they don't actually have in stock, a practice we do not engage in with bullion. Finally, determining the price at some sites is a complex process due to hidden fees and shipping charges that do not show up until the final stages of check out. MCM does not charge for domestic shipping and has no hidden fees.
2. Customer must make sure that the other company is on our list of approved competitor sites. This can be done by asking us about that specific company on the phone or by email. Sales reps are not authorized to disclose our entire list. After you make that determination, email a link to the product to pricebeat@moderncoinmart.com or directly to your sales representative.
3. The product must be in stock at our company and the competitor, and we may opt to beat on single quantities only. Price used for comparison is the "all-in" price with shipping included. MCM does not charge for domestic shipping.
4. After all above criteria are met, you will be given a new price.
5. We reserve the right to decline a price beat if we believe the price posted by the competitor is an error, outdated, or we attempt to buy the coins ourselves from them and are unable to make the purchase.

In order to utilize our Price Beat you must take advantage of it BEFORE actually purchasing the item(s).

MCM Pre-Order Request and Pre-Order Sales Policy

• Pre-Order Requests are non-binding and prices are subject to change at any time.
• Pre-Order Sales have delayed shipping dates as stated in each listing.

Your Privacy

ModernCoinMart respects your privacy! Please be assured that any personal information collected at ModernCoinMart.com will be used only by ModernCoinMart, and its subsidiaries.
View our full Privacy Policy.

ModernCoinMart Domestic Shipping Charges

Please note that all items are shipped with insurance. These rates are for DOMESTIC orders only. For international shipping information, view MCM World.

Notice: Any order that is forwarded to or held at a location other than the address used to place the order will not be insured.

STANDARD SHIPPING

IMPORTANT NOTE: We do not ship to any "drop locations" or non USPS mail services such as but not limited to UPS stores, Mail Boxes Etc., and other retail "post box" centers.

SMART SHIP™

ModernCoinMart proudly offers Smart Ship™ on qualifying purchases, click HERE for details.

Sales Tax

Appropriate sales tax will be charged on all orders being shipped to Florida or Minnesota addresses according to the rules of the state, county, and city the order is being shipped to.